Administrator

Organising and supporting the work of the advocacy team · Ensuring excellent record keeping and organisation · Being the administrative contact point between the advocacy team, guests, volunteers, staff, trustees and other internal/external services
Liaison with advocacy triage around appointments and advocate availability · Booking sessions and appointments · Taking and making telephone calls concerning appointments, ensuring that guests and volunteers are clear of booking dates, times and requirements (mostly within the advocacy team, but some appointments may involve others such as volunteers outside the team or other agencies) · Liaising with other services to help guests, as agreed with the advocacy manager and supervisor · Raise difficult or problematic issues and cases with team leader · Document management in a (nearly) paperless office, ensuring data privacy and security · Maintaining session records in line with the database, liaising with advocates and others to ensure records are complete and clear as needed · Keep clear and full records of own hours worked and tasks done · Other tasks as agreed with the advocacy manager and supervisor