Contract Support

Here at Wates we have an exciting opportunity for an experienced Contract Support Operator to join the Facilities Management team at our offices in Portsmouth where the focus of this role will be to deliver robust, high quality and cost-effective solutions to support our client on core business requirements and provide lead contract support and finance support to the account management team.,

• Collaborate closely with the team ensuring engineering requests are dealt with within SLA and contractual KPI's


• Update the client Concept system and Quote Tracker/Contractor Call out Tracker


• Report on PPM works and Raise call outs to contractors for reactive works, raise quotations and submit to clients for both reactive and project works.


• Compile monthly breakdown for Invoicing extra works


• Log engineering holidays on tracker and Input overtime for monthly paid engineers


• Assist Account Managers and Director with other Ad-Hoc duties when required. Can include escorting of contractors, assisting engineers.


Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK's best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office-based position.

We are looking for you to have experience of working in a similar role with experience of Microsoft Office Applications, Concept and Mosaic, and have knowledge of finance processes and an understanding of basic financial concepts such as revenue, cost, and profit.

To be successful in the role you will be an excellent communicator with great attention to detail and a self-starter with the ability to plan and organise your time effectively.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry's environmental impact.


• Competitive salary


• Extensive corporate benefits including, Private Medical, Pension 5% employers' contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…


• Excellent range of learning and development activity to support your career progression.


• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.