Executive Resolution Advisor

We are looking for a Customer Focused, driven Advisor to work within our Customer Services team within Executive Resolution.

Overall Purpose of the role is to respond and resolve all customer communications that are made to the board of Executives.,

• Respond and resolve all customer contacts sent to the Executive Board Directors, as well as case managing damage and injury complaints beginning to end.
  
  Highly organised, problem solver, strong written and verbal skills. Confident in liaising with different departments to get necessary information to put a resolution in place. Able to provide excellent customer care skills in terms of empathy, enthusiasm and confidence. Excellent telephone manner. Detail focused.


• Understands the responsibility of communicating on behalf of directors with a tenacious attitude to resolving complaints beginning to end. Always customer focused.


Experience:

• Strong typing skills, Customer Care experience, Experience with Microsoft apps
  
  Here at Iceland we're different. We care. We're not a dull stuffy corporate. We're one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on.
  
  15% discount in Iceland stores


• 30% discount at Club Individual Restaurants


• 33 days holiday (including bank holidays)


• Pension (NEST)


• Free onsite parking


• Onsite electric car charging ports


• Subsidised staff restaurant and Costa Coffee


• Christmas vouchers


• Refer a Friend Scheme


• Christmas Savings scheme


• Discounted dry cleaning


• Long service awards