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Homeless Support Worker

Two Saints

Homeless Support Worker

£101460

Two Saints, Bedford Place, City of Southampton

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 17 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 5b5e6a10f9954cb5bc941745fe956005

Full Job Description

  • Provide a welcoming environment for rough sleepers and those facing homelessness or who are living in unstable accommodation

  • Provide sound knowledge of local services; signpost and refer clients as their needs are identified

  • Have a sound working knowledge of professional safeguarding responsibilities, raise any concerns with the day centre team without delay

  • Maintain the day centre's daily facilities including laundry and cleaning and gardening

  • Provide practical support to clients in the Hub accommodation, including preparing rooms and welfare packs

  • Provide 1-1 support for those in accommodation within the vicinity, including daily welfare checks, and respond to issues appropriately and efficiently

  • Carry out health and safety checks of the building, and associated tasks such as fire alarm testing

  • Manage difficult situations with clients, ensuring that they feel listened too at all times

  • Any other reasonable duties required in the interests of the organisation

  • Assist local authority and partners to engage with isolated hard to engage client,

  • Practice in a non-discriminative and person centred approach,

  • Have an understanding of the 'blue light principles' and how this approach benefits or clients.

  • Managing conflict and being resilient to high emotions.

  • Recognising physiological needs.

  • Any other reasonable duties required in the interest of the organisation

    Clear verbal and written English

  • Good IT and keyboard skills

  • Polite, assertive manner, ability to self -motivate

  • Passion for working in a client/customer facing role

  • Knowledge of the benefits system and tenancy legislation

  • Have an interest and genuine concern for homelessness and related issues

  • Knowledge of voluntary and statutory agencies

  • Flexible approach to what is required from the role

    The Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients.


    • Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation.

    We have a close-knit, collaborative team that supports each other and our clients. If you're looking for a fast paced, busy role, where you can make a real difference in the lives of those who you support, then this is the role for you!, We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

    Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

    We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

    We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.