IT Support Specialist

The IT Support Specialist provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As the face of IT for all users in the company, this role requires a persistent and dependable work ethic with strong customer service skills. This is a position in a highly collaborative environment working with other skilled professionals., Provide helpdesk support and resolve problems for end users.

Monitor and respond quickly to requests received through our internal task order system. Responsible for the maintenance and operations of computer systems and networks.

Responsible for Microsoft Dynamics CRM and Microsoft Exchange site maintenance and operations

Assume other duties as assigned. Skills/Knowledge/Abilities Preferred

Desire to support local users in a helpdesk role; experience preferred, but training is provided. Self-motivated individual who enjoys working in a fast-paced, ever-changing environment.

Ability to perform effectively in a team-oriented environment.

Ability to quickly learn new technologies and business functions.

Strong analytical skills to determine effective approaches to business solutions.

Organization and problem-solving skills.,

• GCSE or equivalent (preferred), Technical support: 1 year (required)


• Customer service: 1 year (preferred)
  
  Sandhills East, part of Sandhills Global, produces Trade Publications Machinery Trader, Farm Machinery Locator and Truck Locator which serve as platforms for connecting buyers and sellers of heavy machinery in the agricultural, construction and trucking industries. We are continuously growing & developing our products, and have a proven company record since opening our European base in Manchester 12 years ago. Our parent company Sandhills Global has been bringing together buyer and sellers in the trucking, agriculture, construction, and heavy machinery, aviation, and technology industries around the world for over 40 years.
  
  Competitive salary