Sales Administrator

Our client, a manufacturing company based in the St. Helens area is looking for an experienced sales administrator for a temporary maternity cover.

As the sales administrator, the main purpose of the Sales Administrator is to be responsible for day to day sales and administrative duties which will involve processing sales orders, arranging customer proofs, liaising with different production departments and client follow up.

The role also includes aspects of normal administrative duties; order processing, answering phone calls and e-mails both internal and external and any other reasonable task requested by the directors would also be included.

Responsibilities of the sales Administrator:

Processing incoming sales orders via e-mail or phone accurately and in a timely manner

• Answer and deal with customer queries


• Responding to customer orders and e-mails


• Follow up order status and reporting of any problems or delays


• Update customer contact details


• Liaising with production and couriers


• Liaise with Internal teams and external suppliers


• Providing proof of delivery and copy invoices


• Producing estimates for products


• Answering phone calls


• Taking messages for other departments


• Carrying out other administrative duties as required
  
  Experience within sales / customer service


• Be familiar with Microsoft office, Word, Excel and Outlook


• Strong attention to detail and accuracy


• Good communication skills


• Good Time Management skills


• Ability to manage workload and prioritise tasks


• Flexible approach to working


• Ability to build customer relationships


• Pleasant and positive telephone manner


• Work as part of a team but also use own initiative


• Ability to stay calm and work accurately, even under pressure


• Ability to maintain high levels of customer service


Person Specification

NVQ Level 2 Business Admin (Desirable)

Confident telephone manner

Team player