Technology Trainer & Support Executive

The role holder has responsibility for the provision of customer support and training to deliver a suite of new technology and service solutions' propositions to AAH customers. The role will also provide the customer and AAH Sales Teams with the day-to-day advice and training required to support the continued development and operation of AAH Commercial, Technology and Service Propositions.,

• Create and deliver training for customers and AAH Sales Teams to support the roll out of new AAH propositions, utilising feedback from customers and Sales teams to support the evolution of the training programmes


• Develop and deliver training programmes to address existing knowledge gaps to ensure the ongoing success of existing propositions


• Support the wider Customer Development Team and Sales Teams to develop and implement AAH propositions, using insight from customers, sales teams, the market and competitor activity to improve the customer experience and deliver profitable business growth


• Support the implementation of the go to market plans that have been defined by the Customer Development Team


• Work cross functionally to define customer requirements


• Utilise sales tools and reports e.g. CRM system and interfaces to record high quality customer interactions and measure success
  
  Experience in delivering customer focused training solutions across a portfolio of different products/services


• Strong communication and presentation skills


• IT literate, familiarity with Webex (or similar) as a channel for delivering training


• Key stakeholder relationship building skills


• Understanding of, or experience working in a Community Pharmacy or Dispensary is desirable but not essential


• NVQ 2 - Dispenser or NVQ 3 Technician.
  
  AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP's. We work collectively to make a difference. We don't believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you'll have access to training and development programmes at all stages of your career through one of our many pathways, whether it's a step into management, a regional role, or even at our Head office - the opportunities are endless., Every day, millions of people rely on AAH Pharmaceuticals to deliver their medicines. We are the UK's leading wholesaler and distributor of pharmaceutical and healthcare product, serving pharmacies, hospitals and doctors nationwide. We offer services across the whole supply chain, from medicines manufacturers to delivery to the end consumer, supplying a full range of healthcare products including ethicals, generics, PIs and OTCs.


We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.

AAH prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

You must create an Indeed account before continuing to the company website to apply

Our ability to shape the future of healthcare depends on the passion and hard work of our people. As well as the benefits you would expect; 25 Days Annual Leave, plus bank holiday, pension scheme, company bonus scheme, we also offer:

• Market leading maternity, paternity and adoption leave


• Full support from our employee assistance programme including a health and well-being app


• Private health insurance


• Shopping Discounts