Communicate effectively with customers and colleagues: gather, interpret and act on information

Use business acumen to strike the balance between what's best for the customer and best for the business

Demonstrate good office skills: IT literate, time management, prioritization and organization

Demonstrate excellent interpersonal skills

The successful candidate will take pride in their work, be able to pick up new systems and processes quickly and work in an efficient and effective way whilst under pressure., Previous experience in a customer service support environment

Works well under pressure and to deadlines

EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Between £27,000 to £30,000 per annum

Hours - 37.5 per week - Hybrid working normally minimum of 2/3 days per week after a successful training/probation period as could be required to work at least 4 days in the office during this period and thereafter at least 2/3 days in the office possibly up to 3 months or maybe longer dependant on how well the new employee picks up the role