Housing Manager

Reactive8 The Nation CIC is seeking a full time Housing Manager to join their friendly and dynamic team, with overall responsibility for the Housing Staff team and clients.

Reactive8 The Nation CIC is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers, to share its commitment to prevent abuse, harm or exploitation.

Reactive8 applies a robust recruitment vetting process. This post has been classified by Reactive8 as a Regulated Post as it has contact with vulnerable groups so will require an Enhanced Disclosure and Barring Certificate (DBS).

Main Purpose:

Provide strong leadership and direction to Housing and Security staff to enable effective delivery of a responsive, customer-focussed Supported Accommodation service to approximately 150 clients living in Reactive8's accommodation across Bedfordshire, Northamptonshire with a view to expansion into other neighbouring counties.

Operational management of Reactive8's supported exempt accommodation service. Our housing includes shared accommodation (HMOs) and a small selection of self-contained apartments coupled with personalised support plans that prepare our clients to eventually live independently.

Take a lead role in continuously developing the service to meet the needs of the clients and effectively deliver service improvements.

Work with our team and landlords to ensure the accommodation service is compliant with housing related legislation and regulatory requirements.

Duties:

1. Provide strong leadership and effective people management to all staff employed within the Housing team, managing and motivating staff, ensuring all HR, training, development and performance review procedures are successfully implemented to ensure technical and professional competence is maintained.

2. Ensure the Housing Team is customer focussed and that services provided are consistent across the different areas, and support agreed plans and targets.

3. Provide a high-quality housing management service across all areas ensuring a safe and secure environment for all clients.

4. Be the designated lead officer in Reactive8's Housing Team for Safeguarding Adults including co-ordinating referrals and ensuring appropriate action is taken.

5. Responsible for regular and effective communication with clients and their representatives.

6. Promote a culture of service to customers which encourages consultation, continuous feedback and involvement and ensure a range of opportunities are available to our clients and to help them to shape the delivery of future services.

7. Keep structures, procedures and practices and the allocation of resources under review in order to improve efficiency and service delivery.

8. Ensure that all Policies and Procedures are complied with in service delivery.

9. Work collaboratively across the organisation and build and maintain effective working relationships with staff, managers, partners and other stakeholders. Represent Reactive8 at external meetings and promote Reactive8 externally to ensure a positive image.

10. Actively participate in ensuring service charges are paid by clients.

11. Play an active role in shaping the culture into one which encourages accountability, flexibility and rewards people for delivering outstanding service and Reactive8's objectives.

12. Undertake all the duties within the framework of Equal Opportunities.

13. As the Manager you will ensure that all hazards are identified and managed to an acceptable level and ensure all relevant documentation is also completed. You will also ensure you demonstrate you're committed to Health and Safety by leading by example.

14. Manage own case load of clients in addition to managing the team of staff.

15. Take responsibility for own learning by identifying continuous professional development opportunities as well as attending all mandatory company training.

16. Attend at and participate in regular one-to-one performance reviews with your line manager.

17. Undertake any other duties commensurate with the role, as requested.

Our people prioritise the team over self and share in our core values. Our people work selflessly towards helping others achieve in their ambitions; recognising the greater good for society in making a positive impact in our clients' lives.,

• Passionate for wanting to make a difference in the lives of others


• Positive mindset


• Open-minded


• Friendly, approachable


• Hands-on


• Team Player


• Excellent Communicator - all forms


• Experience of working within a similar role with people who might present with a multitude and/or complexity of need


• Ability to de-escalate situations; conflict management and resolution


• Good literacy skills and experience in report writing and record keeping


• Good communication and interpersonal skills


• Must be able to commit to working early, late and at weekends on a rotational basis


• Must be willing to participate in the Standby (call-out) Rota and attend call-outs, as necessary


• Driving Licence, access to a vehicle and relevant business insurance to drive for work purposes


• Preparedness to supply an Enhanced DBS certificate and disclosure, as necessary