IT Configuration Manager

Responsible for developing and providing IT configuration management to the IT Organisation and for the configuration and hardware asset management processes, governance, and reporting

• Take responsibility for building the CMDB to centralise our IT data source to aid in IT day to day activities


• Investigate and identifying the various inventories used across Metro Bank for integration with Configuration Management


• Develop the relationship models to ensure that Configuration Items are correctly mapped to aid in Incident and Change impact activities


• Using our ITSM tool (ServiceNow), establish the Discovery layers to capture to build our CMDB.


• Establish the Configuration Management and hardware asset management processes, working with the wider Service Management and Service Operation teams


• Ensure that data loading of Configuration Items outside of discovery is completed in a timely manner to maintain the effectiveness of the CMDB.


And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:

• 
  Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
  
• You will need to be able to have a working knowledge of a CMDB, the structure, terminology and surrounding processes to support configuration management


• A working knowledge of ServiceNow discovery, best practice, relationships and how CIs map across the CMDB


• Experience in the creation of a CMDB from ground up and management thereafter


• The ability to liaise with our internal Service Management teams to establish the value of Configuration Management


• Experience in relationship mapping of infrastructure.
  
  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!


• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).


• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.