Motor Claims - Customer Service Advisor

The main responsibilities of the Motor Claims - Customer Service Advisor role are:

• Confidently guide customers through the policy cover they have taken out making sure they can utilise their Policy benefits in full.


• Create a stress-free experience for our customers by speaking their language and resolving their concerns.


• Assist with the creation of new claims making sure we understand their needs.


• Handle enquires from our Brokers and Partners to make sure there's always progress after each interaction.


• Ensure claims are processed correctly (don't worry - we'll provide comprehensive training).


• Control claims expenditure, finding cost effective solutions to meet our customers needs.


• Skilfully manage challenging calls with professionalism and efficiency.


• Provide outstanding customer service, putting our customers at the forefront of everything we do.


• Identify potential fraud indicators and use questioning techniques to make informed decisions.


• Handle calls with consistently high standards, At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.


Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.

Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.


• Prior experience in customer service roles is beneficial but not essential - we value attitude and potential over experience.


• A genuine passion for delivering standout customer experiences.


• Resilience to tackle tough situations head on while maintaining a positive attitude.


• Adaptive communication skills, both verbal and written, with a knack for simplifying complex ideas.


• A hunger for learning in a fast paced environment.


• Team player mentality - you thrive when collaborating with others towards shared objectives.


• A can-do attitude and commitment to creating and welcoming inclusive team environment.
  
  Salary £24,100 increasing to £25,600 within18 months (or sooner, depending on how quickly you build your skills and knowledge) through our pay progression scheme.


Enjoy a balanced work-life schedule with our 37.5-hour week, where shifts are scheduled in advance so you can plan around your personal schedule. Working within our core hours of 8am to 9pm, Monday to Friday, and 9am to 5pm Saturday and Sunday. Plus, unlock the opportunity for additional flexibility, like a four-day workweek, upon completion of your probationary period. Part time opportunities are also available.