Networking Engineer Apprentice

+ Act as a primary point of contact in the service desk, contributing and collaborating with other team members to help grow and enhance the team's skills and efficiency
+ Maximize customer network performance by monitoring, troubleshooting problems and outages
+ Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts
+ Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access
+ Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites
+ Work to SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed
+ Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime
+ Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems

+ Cisco Switching, Cisco ASR & ISR Routers
+ Cisco ASA and FTD Firewalls
+ Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site
+ Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela)
+ VMware ESXi & vCentre
+ Microsoft Hyper-V, Windows & Linux, Office 365
+ Backup Technologies

Technical Experience:

+ Ability to analyse complex data and develop innovative solutions
+ Exposure to non-Cisco Infrastructure, i.e. HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto and VMWare NSX, + an A-Level in ICT
+ OR an International Baccalaureate at Level 3 ICT
+ OR an A-Level 3 apprenticeship in a similar subject
+ OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure's.
WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount.

Due to significant growth, we require additional team members across the business, including within the managed services team.

Overview:

+ WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world.
+ We continue to grow our Managed Services team and require a full-time 1st Line Network Support Engineer.

The individuals we are looking for will be a highly motivated and skilled team player who has experience of a first line role, ideally within an MSP environment. The role will be interacting with WhiteSpider's Managed Services customers and requires the candidate to demonstrate outstanding customer relationship skills., Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

£16,000 for first 12 months, which will then increase to £20,000 afterwards.
Working week:
Working as part of a team, the role will involve a rotating shift pattern, with 8am-4pm week one and 10-6pm week two.

The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several WhiteSpider developed and commercial monitoring platforms.

You will ensure all customer and WhiteSpider documentation is kept up to date with changes., + Free on-site parking
+ 10 min walk from Leeds train station
+ Casual dress code
+ Friendly atmosphere
+ Coffee machine

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is a strong possibility of gaining full time employment.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.