Performance Assurance Manager

Are you passionate about maintaining high standards and driving continuous improvement? We are seeking an Assurance Program Manager to join our team at the Technical Services Operations Centre in Manchester. In this role, you will play a crucial part in ensuring that our Repairs and Maintenance operations meet the highest standards of quality, productivity, and efficiency.

In your new role as the Performance Assurance Manager, you will be responsible for establishing and monitoring Key Performance Indicators (KPIs) to measure and report on the effectiveness and efficiency of our service delivery teams. This role involves communicating and collaborating with internal and external stakeholders, such as senior management, process owners, and clients, to ensure alignment and engagement on service delivery. The Performance Assurance Manager will manage the Hard Services delivery to ensure that our buildings operate in compliance with the appropriate statutory, legal, technical, and industry standards.

The successful candidate will manage the supply chain relationships with all MITIE Group companies and approved subcontractors, including carrying out quality reviews on performance. They will also manage temporary hire, ensuring hired items are off-hired in a timely manner, and manage cost submissions, ensuring annual POs are raised and costs are submitted to finance. In addition to this, you will be responsible for developing and implementing a program to monitor and report on performance issues with the goal of driving continuous improvement and ensuring a smooth workflow.

The Performance Assurance Manager will manage the Incident and Change Management Team to ensure that Change requests are processed in a timely manner and in line with SLAs, including Tech room access requests. They will also support the Data Insight team in the production of standardised Management Information as required. We look forward to receiving your application.

To be successful in your application, you should be a people focussed individual and dedicated to the development of your colleagues as demonstrated by your previous experience in people management. In addition, your ability to analyse and translate data should be exceptional as you will be required to provide solutions to complex issues from start to finish and negotiate with our clients on the most effective outcomes. Experience in Facilities Management is advantageous, but not essential, and an IOSH Managing Safely is preferable.