Technical Customer Support Agent

Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries., As a Customer Service Associate, you'll be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like:

• Responding to customer queries and providing assistance with our products


• Organising and documenting cases in our CRM system for our expert teams


• Investigating and resolving queries efficiently, making sure our customers are satisfied


• Collaborating with internal departments and stakeholders to ensure speedy resolution of issues


• Meeting individual and team targets to keep our customers happy


• Prioritising tasks and meeting SLAs to ensure smooth operations


• Contributing ideas to improve our knowledge base and enhance customer experience


• Being a positive team player, supporting your colleagues and working towards common goals


• Embodying our IRIS values and representing our brand with professionalism and warmth


• Taking ownership of your development and continuously expanding your product knowledge


• Completing essential training to stay updated on data protection regulations.
  
  We're on the lookout for candidates with the following skills and experiences:


• Familiarity with Microsoft Office


• A passion for customer service and a desire to make a difference


In addition to the core skills/experience above, we value the following competencies:

• Customer Focus: Putting our customers at the heart of everything we do


• Teamwork: Collaborating seamlessly with colleagues to achieve success


• Problem-solving: Finding creative solutions to challenges


• Communication: Articulating ideas effectively, both verbally and in writing
  
  Additional leave


• Company pension


• Cycle to work scheme


• Life insurance


• On-site parking


• Private medical insurance


• Referral programme


• Sick pay


• Work from home


Schedule:

• Day shift


• No weekends


Supplemental pay types:

• Bonus scheme